Customer Service
Objective Decision prides itself on its customer service. We are always available to answer questions about our products and to explain how to use them more effectively. Your suggestions and feeback are also welcome for help us to make our products better than ever. Our support team is working very hard to answer all e-mails within a few business days.
Please note that our support is exclusively web-based. We don't offer telephone-based customer assistance. Please use the appropriate channels by picking the correct links below.
Use one of the appropriate channels above according to the kind of request you need.
Knowledge Base
- Does Contactizer Pro sync with iCal?
- How can I import my iCal calendar data in Contactizer Pro?
- How do I sync Contactizer with my Palm / BlackBerry / Phone / PDA?
- Since I synced Contactizer Pro with iCal, a new calendar called "Contactizer Pro" appeared and most of my iCal events are duplicated. What happened?
- I've made modifications from iCal in the "Contactizer Pro" calendar or from my already synced phone and the modifications are not visible in Contactizer, what's wrong?
- I synced my phone with Contactizer Pro, it works, but I can't use Contactizer Pro to dial with this phone or it's not recognize when trying to connect it via Bluetooth. What's wrong?
- How about importing data from Apple's Address Book?
- Does Contactizer support any other language than English?
- Where should I send feedback and feature requests?
- Can Contactizer sync with Apple Address Book?
- Can Contactizer Pro sync with devices?
- How to quick edit my data?
- The map of my address is displayed in another country, how could I fix it?
- Can I add another White/Yellow pages service into Contactizer Pro?
If you can't find an answer, you can contact us by using the appropried form.
Support Contact Form
If you've purchased any Objective Decision product, you are entitled to free email support.
All support requests must be initiated using our contact form. If you can't find a solution to your problems in our knowledgebase, you can submit a Ticket by selecting the appropriate channel below. Our support team makes it best to answer your emails within 48 business hours.
Use this form to report problems you encounter using the software. This includes application unexpectedly quitting, software becoming unresponsive, problems using applications, functionality that you think is not working improperly.
You can use this form to submit feedback if you are having difficulty using our software or you encounter something that is causing confusion.
Use this form if you want to request additional functionality that is not currently in our software. It would be useful if you outline what task you are unable to accomplish because the functionality is missing and / or include reasons why you think the feature would be beneficial.
Use this form if you would like to purchase software, request large volume licensing quotes, or other special licensing needs.
Objective Decision License Retrieval System
If you have previously purchased software
licenses from Objective Decision and have since lost your electronic
key, you can request it by entering
the e-mail address you used when you registered. Any licenses
registered to the email address you specify will be emailed to that
address. Please enter only one address at a time.
For security reasons, this page can email licenses only to the address
under which they are registered.
If your email address has changed,
you will need to contact us at sales@objective-decision.com
Objective Decision Forum
The Support Forums are a great resource for Contactizer users, partners and prospective customers. Post questions and have them answered by Objective Decision support team and expert users who enjoying helping and sharing their knowledge.
It's the central Place for chat anything about Objective Decision Software or about Mac OS X related discussions.
General discussion about Contactizer
Get the most of Contactizer with the community or get support for troubleshooting issues in Contactizer.
For International Contactizer Users
Forum dedicated to international Contactizer users.